Please Hold
“Please hold” is the dreaded recording I hear thousands of times when I’m needing a quick answer. Actually, I get that same command even when I’m not needing anything before my next breath.
This is how businesses avoid responding to calls. After an hour and ten minutes, if you are patient enough to endure dreadful music on an endless loop, I may finally hear:
“You are being transferred to a representative. Please hold.”
By then I’ve eaten two meals, screamed obscenities into my cellphone, and shouted “Representative!” until my voice sounds like a wounded coyote. At that point, I’m not even sure why I’m holding the phone.
My short-term memory is shot, my good nature won’t return for a week, and it’s time to sign up for a martial arts class specializing in wringing someone’s neck through the phone lines.
I hear you whispering that it isn’t lady-like to verbalize my dissatisfaction in front of my grandchildren, who are playing outside. I shouldn’t be hollering.
But they shouldn’t be listening either.
I have to wonder if the old-fashioned party line my grandparents lived with was as frustrating as today’s syrupy “Your call is important to us” assurances, when all I need to know is whether my checking account is overdrawn.
I would check my balance, except the bank’s website is telling me my password isn’t correct, meaning I have to be recertified as a human.
Most days I can tolerate elevator music ringing through my skull because I’ve learned to listen with one ear while playing mindless Sudoku.
It’s the days when I have a noon luncheon date and I start this marathon at 9 a.m. By 12 p.m., I’ve yanked swatches of hair from my head, I can only whisper, and I’m hoping I won’t have to pay for lunch, because I still don’t know if I have any money.
And I’m still waiting on my credit card company to call after they promised yesterday they would call me back shortly to let me know if I’m over my limit.
If you have any suggestions for surviving this dial-and-wait existence…
Please hold.












